Who we are
Our business is Aussie Dave’s Plumbing.
Our website address is:
https://aussiedave.com.au/
You can contact us at:
Phone: 0413 647 351
Email: fixit@aussiedave.com.au
Postal Address: PO Box 92, Revesby North NSW 2212
What personal data we collect
We may collect personal information that you provide when you contact us, request a quote, make a booking or use our plumbing services.
This information may include:
Your name
Phone number
Email address
Residential, business or service address
The plumbing service you require
Details about your plumbing issue
Appointment or booking information
Information submitted through our website forms
Information you provide by phone, email or in person
We only collect information that is reasonably necessary to respond to your enquiry or provide our services.
Contact and quote forms
When you submit a contact form or request a quote through our website, we may collect information such as your name, phone number, service requirement and any message you provide.
We use this information to respond to your enquiry, provide an estimate or quote, arrange an appointment and communicate with you regarding your plumbing service.
Submitting a quote request does not necessarily create a binding agreement for services.
Information collected automatically
When you visit our website, certain technical information may be collected automatically.
This may include your IP address, browser type, device type, operating system, pages viewed, date and time of your visit, referring website or search engine and general website usage information.
We may use this information to understand how visitors use our website, improve website performance and maintain website security.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors interact with the website.
Cookies may be used to:
Remember website preferences
Analyse website traffic
Understand visitor behaviour
Improve website functionality
Measure the effectiveness of advertising or marketing
Help protect the website against spam and malicious activity
You can disable or delete cookies through your browser settings. However, disabling certain cookies may affect how some parts of our website function.
Analytics
We may use website analytics services, including services provided by Google or other third-party providers, to understand how visitors use our website.
These services may collect information such as your device type, browser, IP address, pages visited and interactions with the website.
This information helps us improve the performance, usability and effectiveness of our website.
Embedded content from other websites
Pages on this website may include embedded content such as maps, reviews, videos, images or other third-party content.
Embedded content from other websites behaves in the same way as if you visited the third-party website directly.
These websites may collect information about you, use cookies, embed additional third-party tracking and monitor your interaction with their content.
Google services
Our website may use Google services such as Google Maps, Google Reviews, Google Analytics or other Google products.
Google and other third-party providers may collect and process information in accordance with their own privacy policies.
We recommend reviewing the privacy policies of any third-party services you interact with.
How we use your information
We may use your personal information to:
Respond to your enquiries
Provide quotes or estimates
Arrange plumbing appointments
Provide plumbing and related services
Contact you regarding your booking or service request
Confirm or reschedule appointments
Provide customer support
Process payments
Maintain customer and business records
Respond to warranty or after-service enquiries
Improve our website and services
Maintain website security
Meet legal, insurance, taxation and regulatory requirements
We do not sell or rent your personal information to unrelated third parties.
Who we share your data with
We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services.
These may include:
Employees or contractors assisting with your plumbing service
Website hosting and maintenance providers
Email and communication providers
Payment processors
Accounting and invoicing providers
Analytics providers
Security and spam prevention services
Online booking services
Cloud storage providers
Professional advisers, insurers or accountants
We may also disclose information to government agencies, regulators or law enforcement authorities where required by law.
We do not share your personal information with unrelated third parties for their own marketing purposes without your consent.
Direct marketing
Where permitted by law, we may occasionally use your contact details to send you information about our services, promotions or business updates.
You may opt out of marketing communications at any time by using an unsubscribe option where available or by contacting us directly.
Opting out of marketing communications will not prevent us from contacting you about an existing booking, enquiry or service.
How long we retain your data
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records and meet our legal, taxation, accounting, insurance and regulatory obligations.
This may include retaining information relating to quotes, invoices, completed plumbing work, warranty enquiries and customer communications.
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.
How we protect your data
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, modification, interference or destruction.
These measures may include website security controls, secure hosting, restricted access to information and appropriate administrative procedures.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
What rights you have over your data
You may contact us to:
Request access to personal information we hold about you
Request correction of inaccurate or outdated information
Ask how your personal information is being used
Request deletion of certain personal information where legally available
Withdraw consent to certain uses of your information
Opt out of marketing communications
We may need to verify your identity before providing access to or making changes to your personal information.
Certain information may need to be retained where required by law or for legitimate business purposes.
Where your data is sent
Some of the third-party services we use may store or process information outside Australia.
These may include website hosting, cloud storage, analytics, email, payment or technology providers.
Where third-party providers process information on our behalf, their handling of that information may also be governed by their own privacy policies.
Privacy complaints
If you have a concern about how Aussie Dave’s Plumbing has handled your personal information, please contact us.
We will review your concern and attempt to resolve the matter within a reasonable period.
Where Australian privacy legislation applies, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).
External links
Our website may contain links to other websites, review platforms, social media websites or third-party services.
Aussie Dave’s Plumbing is not responsible for the privacy practices, security or content of external websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
Children’s privacy
Our website and plumbing services are primarily intended for adults seeking residential or commercial plumbing services.
We do not knowingly collect personal information from children unless it is reasonably necessary and appropriate consent has been provided.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology or legal requirements.
Any changes will be published on this page and the “Last updated” date at the top of the policy will be revised.
Contact information
If you have any questions about this Privacy Policy, want to access or correct your personal information, or wish to make a privacy-related complaint, please contact:
Aussie Dave’s Plumbing
Phone: 0413 647 351
Email: fixit@aussiedave.com.au
Postal Address: PO Box 92, Revesby North NSW 2212